Important Information

Test Results – We aim to provide all patients with a copy of their test results on request by email once your doctor has reviewed them.

Contact us to request a copy of your results at [javascript protected email address].

We can email you if you have completed a "Consent to use Electronic Communications" form available from reception or you can download from this website in Patient Forms.

Please register your correct email address in person, via the Hot Doc app or submitting the consent form.

X-Rays - Your x-rays are a valuable part of your medical record and should be kept by you safely at home. Please collect them from our reception staff. If you do not collect them within a month of being reported on - we will contact you and advise you to collect them as soon as possible. We are unable to store them and if not collected within 3 months will be destroyed.

Repeat Prescriptions - Please check your medication supplies before your consultation so that enough prescriptions can be issued until your next review. For most medications this can be a supply for 3 to 6 months. As it is not in the interests of best medical practice, we are unable to issue repeat scripts without consultation. A $10.00 charge will be made if a prescription is required outside of a consultation.

Parking - Parking is provided so there is easy access to the surgery for patients. There is also additional space and direct access from the gravel carpark at the rear of the premises. We would appreciate it if you do not remain in the carpark if you are going to shop in the Village.

Medical Certificates - If you need a medical certificate, you must attend when you are unwell. The law prevents us from backdating a certificate or from issuing a certificate to a patient we have not seen.

Telephone Calls – Most problems are best dealt with during a consultation. Sometimes it may be appropriate or necessary to speak with your doctor on the telephone. Our receptionists will pass on your message to the doctor, who will return your call as soon as practical. If you think the nature of the problem is urgent, please inform the receptionist who will put you through to the doctor immediately.

Documents - Official documentation including insurance applications, Vicroads Assessments, Disabled Parking Permit applications and Taxi Program applications require an appointment to ensure these forms are completed accurately and in your best interests.

Referrals - Referral to a specialist requires a letter from your doctor explaining the problem. These are best discussed during a consultation so that the most appropriate decisions are made. The referral must be made prior to the specialist visit.

Vaccinations - We are able to provide a full vaccination service for infants, children and adults. After your vaccination, we will ask you to wait in the surgery for 15 minutes to guard against an allergic reaction. You may book to see a doctor for your or your child's vaccination, or if it is a routine vaccination you may make an appointment for the Registered Nurse to administer. A normal consultation fee will be charged if you see a doctor, or a fee of $25.00 will be charged if you see the practice nurse ($20.00 if you are a pensioner). Details of your child's vaccination are routinely forwarded to the Australian Childhood Immunisation Register.

Reminder Systems – Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. We may remind you by SMS, phone call or letter. If you do not wish to be part of this system please let us know.

Workplace Immunisations – We are able to offer a workplace immunisation program, where our Practice Nurse will come to your workplace and immunise your staff against Influenza and/or Hepatitis B.

Medical Students – From time to time we have medical students from Melbourne University or Monash University visit the Practice as part of their curriculum. Your permission will be asked to allow the student to observe your consultation. If you do not wish them to, please let us know. It is your choice.

Melbourne Pathology – We are able to provide blood collection and other pathology services at our surgery. This service is available Monday to Saturday.

RegistrarAs part of Ti-Tree Family Doctors' commitment to training and contribution to ensuring quality specialist GP's for the community into the future, we include a GP Registrar in our medical team. A GP Registrar is a fully trained doctor who has had several years of specialized experience working in a range of hospital settings. He or she is supervised and supported in their integration into the community setting of general practice. This provides an opportunity for exchange of knowledge and ideas within our medical team, that enhances the overall quality of care we can provide.

Home Visit Parameters – Mornington-Tyabb Road, Mornington – Moorooduc Road – Beach Street, Frankston – Port Phillip Bay.

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