Appointment Types

Making an appointment

At Ti-Tree Family Doctors we have three types of appointments available as we make every effort to ensure that the time you spend in the waiting room is as short as possible.

Urgent

These appointments are available at short notice. If you are unwell today, then we can slot you into an urgent appointment on the day. Each doctor keeps a significant proportion of his or her appointments available for this purpose each day.

Routine

These can be booked in advance. They are ideal for blood pressure checks, Pap smears and the follow-up of chronic health problems. Some routine appointments may be available on the day.

Longer consultations are available on request.

Emergency

We have a two hour Urgent session between 4.00 – 6.00pm Monday to Friday. This session is designed to provide consultations for those who are sick “on the day” and who cannot obtain an appointment. All patients will be assessed and will be prioritized by our Nursing staff or Senior medical students.

Emergency cases such as sick children, patients with chest pain, asthma, lacerations, falls and fractures will be seen at any time of the day and are given priority.

After Hours

Phone calls to the surgery after hours are re-directed to our After Hours Locum Service. Simple medical advice can be provided over the phone, or if a home visit is required, a locum doctor will be available. Our Locum Service Doctors can contact a Ti-Tree Doctor at any time if needed to consult about your medical condition, or if hospitalisation is needed. Any calls between 7.00am and surgery opening hours will be directed to a Ti-Tree Doctor by our Locum Service.

If you need to cancel an appointment

Telephone our friendly receptionist’s during business hours and allow at least 1 day's notice so that we can offer your appointment time to patients on our waiting list.

We recognise that your time is valuable, and we make every effort to run on time. Occasionally emergencies or patients require a little more time, and these cause scheduling delays beyond our control. We apologise if we keep you waiting.